To view how to file a claim, please select the type of claim you would like to submit below.

File a Claim

Health Insurance Claims

Most of the time, your medical service provider will submit the claim on your behalf. However, for those times you actually need to make a claim, you may do so using any of the following methods:

Email

Scan your receipts and completed claim forms (with diagnosis and procedure codes) and email them to Colonial Medical noting your name and certificate number.

Walk-in

Bring in your receipts and completed claim forms (with diagnosis and procedure codes) and your Medical ID card to our first floor office at the Palm Grove House, Wickhams Cay 1, Road Town. We will take a copy for you and will mail your cheque when it is ready.

Mail-in

Send a copy of your receipts and completed claim forms (with diagnosis and procedure codes) noting your name and certificate number to Colonial office at Palm Grove House, Wickhams Cay 1, Road Town. Please be sure to include a contact number in case we have any questions.

Don't forget, you can view your claims history on the Medical Web Portal. If you haven't signed up yet, please contact us.

Life Insurance Claims

Please call a Customer Service Representative on 284-494-8450 or come in for assistance.

Business Insurance Claims

Please call a Customer Service Representative on (284) 494-8450 or come in for assistance.

Home & Motor Insurance Claims

Please call a Customer Service Representative on (284) 494-8450 or come in for assistance.